Refund Policy

Thank you for choosing Digital Pro Design. We are committed to providing high-quality services and ensuring your satisfaction.

1. Service Satisfaction

Our goal is to deliver services that meet your expectations. If you are not satisfied with the service provided, please contact us within 14 days of the service completion to discuss your concerns.

2. Eligibility for Refund

Refunds may be considered under the following conditions:

• Services Not Delivered: If we fail to deliver the agreed-upon services or if there are significant deviations from the initial project scope that were not communicated or approved by you.
• Service Issues: If there are substantial issues with the service provided that were not addressed or corrected despite reasonable opportunities to do so.

3. Non-Refundable Items

Please note that certain items or services may be non-refundable, including but not limited to:

• Custom Work: Services that involve custom work or modifications as per your specific requirements.
• Completed Projects: Services that have been fully completed and delivered in accordance with the initial agreement.
• Consultations: Fees for initial consultations or pre-service consultations.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to contact@digitalprodesign.net or call us at +6221-2002.2012 within 14 days of the service completion, providing details about your request.
2. Review: We will review your request and may require additional information or documentation related to the service in question.
3. Resolution: We will notify you of our decision within 7 business days. If a refund is approved, it will be processed back to your original payment method within 14 business days.

5. Modifications and Cancellations

If you wish to modify or cancel a service after the work has commenced, please contact us as soon as possible. Any applicable fees for changes or cancellations will be communicated to you based on the scope of work and service terms.

6. Changes to Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and your continued use of our services constitutes your acceptance of the revised policy.

7. Contact Us

For any questions regarding this Refund Policy, please contact us:

• Email: contact@digitalprodesign.net
• Phone: +6221-2002.2012